Managing outpatient appointments during COVID-19

South Metropolitan Health Service (SMHS) continues to review how to manage its readiness and response to the rapidly changing COVID-19 situation.

To maximise patient and staff safety, the way we deliver outpatient care has changed.

Where clinically appropriate, outpatient appointments are being provided virtually via telephone or video call. Read more below in 'Virtual outpatient appointments'.

Depending on your clinical condition, you may have a combination of in-person and virtual appointments. The hospital will contact you to advise of any change to your appointment

The location section of your appointment letter details whether your appointment will be virtual or in person at the hospital. If the appointment location listed is an outpatient clinic, you need to attend the hospital for your appointment.

In-person outpatient appointments

Important advice

If you are required to attend the hospital for your appointment, please:

  • Please bring evidence of your outpatient appointment with you to the hospital. You will be required to show your appointment letter or text message (SMS) to enter the hospital.
  • Do not attend an outpatient appointment if you are unwell.
  • If you can make your way to your appointment independently and safely, please do not bring a support person with you to the hospital. If necessary, your support person can drive you to the hospital for you to make your way to your appointment on your own.
  • If you are unable to attend your appointment in the hospital without assistance, please only bring one support person with you. Read information for all visitors on proof of vaccination documents and screening processes.

Text reads COVID-19 visiting

When attending your appointment please:

  • wash hands with hand sanitiser
  • keep a safe distance between yourself and others of at least 1.5 m
  • refrain from physical contact.
Virtual outpatient appointments

Where practical, some outpatient appointments are now being delivered by telephone or video call rather than onsite within the hospital.

It’s great not having to travel to the hospital and far more relaxing to have your appointment at home, however not all appointments are suitable to be done virtually. Your clinician will determine if it is appropriate and you may have a combination of face-to-face and virtual appointments depending on your clinical condition.

Virtual appointments are those conducted by:

  • telephone
  • video call at home or with your GP
  • Avaya
  • telehealth at another WA Health site.

For telephone appointments

Your clinician will call you:

  • between 8am and 12noon for a morning appointment, or
  • between 1pm and 5pm for an afternoon appointment.

If you have a scheduled telephone appointment you will receive a call from an unknown number. If you miss our call/s, contact the number on your appointment letter/SMS to reschedule.

For video appointments

You will receive a link via SMS (text message) or email before your appointment.

Click on that link 10 minutes before your appointment to join the clinic’s virtual waiting area.

If you would like to have your appointment virtually


  • discuss with your GP or referring specialist
  • discuss with your clinician during your appointment
  • talk to your clinic clerk.
How to manage your appointment

A green tick overlays a plus sign with the words Manage My Care underneath the image

Use the Manage My Care app

The Manage My Care app gives you and those you care for more access to outpatient appointment and referral information than ever before at a number of metropolitan hospitals including Fiona Stanley Hospital.

Key features of Manage My Care include:

  • easily see your outpatient appointments and referrals 24/7
  • update your contact details (e.g. address and phone numbers)
  • request to reschedule, confirm or cancel upcoming outpatient appointments for select specialties
  • access information about your appointment and hospital visit.

Find out how to create a Manage my Care account (Healthy WA).

If you can't use the Manage My Care app

Change an appointment

If you are unable to attend your outpatient appointment, follow the directions outlined in your appointment letter or contact Outpatient Direct (Healthy WA) on 1300 855 275 as soon as possible

If you can’t make your appointment

If you can’t make it to your scheduled appointment for whatever reason, it’s important to let us know as soon as possible.

The hospital misses out on funding for every missed appointment. It also means other people have to wait longer for an appointment

To let us know you can’t make it to your appointment, you can call either:

  • Outpatient Direct on 1300 855 275, or
  • number in your appointment letter or SMS.

Update your contact details

If any of your contact details have changed (address, telephone number), please advise clinic staff or Outpatient Direct (Healthy WA) on 1300 855 275 as soon as possible.

It is important to keep your contact details up to date as the majority of appointment notifications are mailed to patients.;

SMS reminders may also be sent to your mobile telephone.

Update your contact details

Let us know if any of your contact details have changed (address, telephone number) to make sure you receive our communications by:

Our services

Outpatient services available at Rockingham General Hospital include:

  • Anaesthetics (Pain management)
  • Anaesthetics (Pre-operative)
  • Colposcopy
  • Continence Advisory
  • Diabetes: Clinical Psychology
  • Diabetes: Dietitian
  • Diabetes: Nurse Educator
  • Dietetics
  • Endocrinology & Diabetes
  • Gastroenterology
  • General Medicine
  • General Surgery
  • Gynaecology / Colposcopy
  • Haematology
  • Infectious Diseases
  • Maternity: Obstetrics / Antenatal
  • Mental Health: Clinical Psychiatry / Psychiatric Liaison, Rockingham Kwinana Adult Mental Health Service, Peel and Rockingham Kwinana Older Adult Mental Health Service, Peel Adult Mental Health Service
  • Neurology (General)
  • Occupational Therapy
  • Oncology
  • Orthopaedics & Fracture
  • Paediatrics
  • Paediatric Psychiatry (Child &andAdolescent Mental Health Services)
  • Palliative Care
  • Physiotherapy
  • Podiatry
  • Renal Medicine
  • Respiratory Medicine
  • Social Work
  • Speech Pathology
  • Stroke, Falls, Memory and Parkinsons Clinics
  • Urology
Making an appointment

Outpatient appointments are made after referral from your General Practitioner (GP) or for further treatment after being discharged from hospital. Outpatient appointment information is then posted to patients.

Additional information is available for health professionals seeking more information about outpatient referrals at RGH.

Appointment reminders

Reminders are sent in the form of a text message to patients who have provided a mobile telephone number for all clinics with the exception of:

  • Pre-admission
  • Anaesthetic/Pain Management
  • Geriatric Clinics including Stroke, Parkinsons, Falls and Memory
  • Hospital in the Home (HITH)
  • Social Work
  • Palliative Care.
What to bring

When an outpatient appointment has been arranged, it is recommended that patients bring:

  • Medicare card or health care card
  • a list of current medications (including creams, eye drops and over the counter medications)
  • any relevant x-rays.

Patients are also advised that wait times for outpatient appointments can vary.


Contact us

Phone: 9599 4000 (switchboard) and ask for the specific clinic.

Operating hours

8am – 4.30pm, Monday to Friday excluding public holidays.

Visit Healthy WA

Link to Healthy WA – health info for your family.