Patients choose to help their local hospital

January 23, 2015

More patients are making a difference by choosing to use their private health insurance at Rockingham General Hospital (RGH).

In December the hospital marked a milestone, with more than 50 per cent of patients with private health insurance opting to be treated as a private patient – more than double the previous year.

The Private Patient initiative was first introduced at RGH in 2010, but it wasn’t until a dedicated liaison officer joined the hospital that the program took off.

Director of Corporate Operations and Finance Scott Goder explained that it’s a team process at Rockingham.

“The program is led by our two private patient liaison officers (PPLOs) who actively work with frontline staff and patients to promote the program,” he said.

“In the last six months we have led a whole-of-hospital education program to inform staff of the benefits to patients who use their health fund insurance.”

Rockingham Peel Group Executive Director Geraldine Carlton said that many patients aren’t aware that they have this choice.

“Our focus is ensuring that all patients are aware of our private patient incentives and that they will have no out of pocket expenses for their hospital stay and procedures because ultimately it means a reinvestment back into services and facilities at their local hospital.”

“We have focused to date on our long-stay wards, but this year will transition to engaging staff and patients in our short-stay areas too.”