Compliments or complaints

We encourage feedback so any difficulty can be addressed as quickly as possible, resulting in improved care. We take all comments and complaints seriously and have a formal mechanism to ensure all matters brought to our attention are followed up promptly.

If you have any concerns regarding any aspect of your care, please feel free to discuss them with your health care provider. If you prefer, you can complete and return a feedback form (PDF 635KB) or you may also contact Patient Liaison.

Location: Level 5, B Block, Alma Street
Postal Address: PO Box 480, Fremantle WA 6959
Phone: 9431 2787

The WA Department of Health also handles compliments and complaints (Healthy WA).

If a direct approach to any hospital does not receive a satisfactory response, the Health and Disability Services Complaints Office (external site) may be able to investigate.

Share your experience on Patient Opinion

Patient Opinion (external site) is a social media platform where you can provide feedback about your experience, or the experience of someone you know, with one of our hospitals or our health service.

Anyone can use Patient Opinion – it is available to all consumers.

By sharing your story on Patient Opinion we:

  • listen and respond in ‘real time’ to your experiences
  • use the feedback to improve the quality of our services
  • strengthen relationships with our patients, their families, carers, staff and the community.

The South Metropolitan Health Service (SMHS) is notified when a consumer comments about our hospitals or health services and our senior staff then respond to patient stories on behalf of the health service.

Related links