Compliments or complaints
We welcome all feedback in regard to our services and treat all comments and complaints seriously.
We strive to ensure every patient is given the best care possible and has a positive experience within our health service.
Please share your thoughts and ideas with us to help improve our health service. Tell us what:
- we do well
- we can do better
- improvements you would like to see.
We share your compliments with the staff involved and details of how to provide a compliment are detailed below.
Complaints and Feedback
Should you have any concerns about the care received at the Rockingham Peel Group, please approach any member of staff, who will be happy to assist you. Alternative methods of raising your complaint are detailed below.
If you are not satisfied with the complaint outcome or resolution and need further support or advocacy, you can contact the:
WA Health also handles compliments and complaints (Healthy WA).
Lodging your response
You can lodge your compliment/complaint or feedback by various methods.
- Speak with a staff member – wherever possible, provide verbal feedback directly to the staff member/s involved in your care
- Speak direct to a manager – should you feel uncomfortable approaching the staff member/s directly, request to speak with their manager
- Complete a feedback form – feedback forms are located on all wards and main public areas, or you can request a form from a staff member
- Present in person – Ask at the main reception to speak with the Consumer Liaison Officer (available at Rockingham General Hospital only)
- Telephone us – call 9599 4000 and ask to be put through to the Consumer Liaison Officer
- Email us – send to firstname.lastname@example.org
- Via post – write a letter to the Rockingham Peel Group via the address provided below
- Fax us – send to 9599 4251.
We endeavour to follow up all feedback in a timely manner and in accordance with the WA Health Management Policy. All information will be treated in confidence.
Street address: Rockingham General Hospital, Elanora Drive, Cooloongup
Postal Address: PO Box 2033, Rockingham WA 6967
Phone: +61 8 9599 4323 or +61 8 9599 4632
Fax: +61 8 9599 4251